Make a stronger first impression right away and bring more calm to the operation

A good first impression makes all the difference. At the same time, you want your facility services to run smoothly and efficiently behind the scenes. SERIS combines these elements into a single integrated approach.

What is hospitality?

Hospitality is all about the experience. But what exactly does hospitality mean? It’s about warmth, attentiveness, and professional interaction. Our staff ensures that every visitor feels welcome and has a positive experience with your organization.

What are facility services?

Facility services support your organization on a daily basis. This includes processes, maintenance, and coordination. We ensure that everything behind the scenes is well organized, so your employees can focus on their work.

Our Services

With SERIS, you’re choosing a single partner for hospitality and facility services. We offer a comprehensive and flexible range of services.

Reception & Front Office

Our reception staff provide professional reception and visitor registration services. They serve as the face of your organization and ensure a warm and welcoming first impression.

Telephony & Answering Service

Our reception staff provide professional reception and visitor registration services. They serve as the face of your organization and ensure a warm and welcoming first impression.

Hospitality & Visitor Experience

We enhance the overall visitor experience. From arrival to departure, everything is focused on hospitality, comfort, and professionalism.

Caretaker & Facilities Support

Our building managers ensure that the building is well-maintained and assist with daily facility management tasks.

Facilities Reports & Coordination (Service Desk)

Efficient management of facility-related requests and processes. Our service desk ensures prompt follow-up and clear communication.

Why Seris

Standard procedure + training

SERIS follows a set methodology. Our employees receive ongoing training in hospitality and facility management skills.

Continuity & Backup

We guarantee continuity. In the event of an absence, we immediately arrange for a replacement, without compromising on quality.

Measurable agreements (SLAs/KPIs)

With clear KPIs and SLAs, we make our services transparent and measurable.

Here's how we get started

Intake

We analyze your situation and identify your needs and facility management processes.

Scheduling & Staffing

We determine the appropriate allocation of personnel and resources to ensure optimal service delivery.

Onboarding & Launch

Our employees are carefully trained and integrated into your organization.

Pricing & Contract Types

Every organization is different. That’s why SERIS offers flexible contract options for hospitality and facility services, tailored to your needs.

Curious about what SERIS can do for you? Contact us for a customized proposal.

Want to learn more about Hospitality & Facilities?

  • A friendly receptionist in a security uniform helpfully points a visitor in the right direction from behind a desk lined with computer monitors.

    July 9, 2024

    A safe and welcoming reception

    The first 7 seconds Imagine: you ... read more

Frequently Asked Questions About Hospitality and Facility Services

Facility services encompass all support services within an organization. These include reception, maintenance, the service desk, and building management. The goal is to create an efficient and pleasant work environment.

Hospitality is about welcoming guests and creating a memorable experience. It’s about how visitors and employees perceive your organization, from the moment they arrive through every point of contact.

Hospitality focuses on the guest experience and interacting with people. Facility services focus on processes and support. Together, they ensure a comprehensive and professional organization.

SERIS combines hospitality and facility management services into a single integrated solution. We handle reception, accessibility, and support for your building and processes.